The Task List Reveals a Computer’s Beating Heart

Windows 10 Task List

Like an echocardiogram that shows the blood flowing through a beating heart, the task shows the flow of activity on a computer. On Apple products, the task list is called the activity list. In Unix and its derivatives, such as Linux and Android, the task list is usually called the […]

Service in Business, Computing, and the Cloud

I am a longtime enthusiast of the IT Infrastructure Library (ITIL). I was first introduced to ITIL in the mid-nineties by a support architect from the Netherlands. Their practices seemed overly complex, but I was pleased to see that the ITIL approach to service desk management was similar to the methodology built into the Network […]