Equifax Dumpster Fire

Brian Krebs called it a dumpster fire, and I agree. I can’t add any facts to Krebs’ report on the Equifax breach. It happened, and it is bad. The current number of people said to be affected is 176 million and I doubt that number is final. Equifax’s response has not been good.

Self-dealing response […]

Service in Business, Computing, and the Cloud

I am a longtime enthusiast of the IT Infrastructure Library (ITIL). I was first introduced to ITIL in the mid-nineties by a support architect from the Netherlands. Their practices seemed overly complex, but I was pleased to see that the ITIL approach to service desk management was similar to the methodology built into the Network […]

Managerial and Functional Interfaces To Services

In writing Cloud Standards, I spent more time than I expected working on a good description of the distinction between functional and managerial interfaces to services. I referred to management and functional interfaces recently in a blog on the CA Cloud Storm Chasers site. I’ll say a little more here.

Functional versus managerial are clearly […]